Contact Information

• Contact Us
• Hours of Operation

Contact Us

Still not finding what you are looking for? Let us help! We welcome your questions and suggestions. Please contact us using the form linked below, make sure to provide as much detail as possible. The more we know, the better we can meet your needs. If you prefer to phone or send a letter, please see the contact information at the bottom of this page. We will respond to your inquiry or comments, usually within 24-48 hours.

If you are contacting us about one of our stores, please fill out the store information in the form. Your feedback will be sent to a Customer Care representative at our home office, who will either pass on your feedback or work with the store to resolve any issues. Of course, feel free to contact the store management directly. Store phone numbers are available through our Store Locator.

You must fill in one form of contact information (email or phone number) for us to be able to respond. This information will only be used to assist you with your comments; you will not be placed on any mailing lists.

Contact Us Form

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Customer Care Hours of Operation

If you prefer to speak with us by phone, please call our customer service center at 800.770.7811. Customers outside of the U.S. may contact us at 615.287.1704.

Our hours are:
Monday - Friday 8:00 AM - 8:00 PM CST (Central Standard Time)
Saturday and Sunday 10:00 AM - 6:00 PM CST (Central Standard Time)

You may write us at:
Borders Customer Service
PO Box 7002
LaVergne, TN 37086

Borders Business & Educator Services purchases and statements:
Call or visit the Borders store where you placed the order. Find your store.
Questions about your statement, call 877.254.9229

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