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Here are some of our customers' most frequently asked questions.

How do I register for an account?
I registered, but now I've forgotten my password. What do I do?
How do I change the information on my account?
Can I place an order without creating an account?
Can I get Borders.com pricing at my local store?
What is Quick Checkout and do I need to set up a separate profile to use it?
Why would I use Standard Checkout when I can use Quick Checkout?
If I add a title to my shopping bag, can I remove it?
How do I place an order?
Is it safe to give you my credit card information over the internet?
What forms of payment do you accept?
What is Bill Me Later?
Can I use Bill Me Later with a gift card?
Can you explain the option of storing my credit card information?
Do you charge sales tax?
What are my shipping options?
What are your shipping rates?
Do you offer gift wrapping or gift messages?
Do I need to place my order by a specific time to guarantee overnight shipping?
Can I ship to multiple addresses?
Can I ship an order to an address different than my billing address?
Can I purchase online and pick it up at my local Borders store?
Can I reserve an item at my local store and pay for it when I pick it up?
Is there a way to check the status of my order?
I've changed my mind on an item I ordered, but already submitted. Can I cancel an item from my order?
I just received an email stating that my item is on backorder. Can I cancel the item?
Can I return an item if I am not satisfied?
Can I return items purchased at Borders.com to my local Borders store?
How long do items remain in my Wish list?
How soon can I pick up a reservation at my store?
How long is a reservation held?
When I perform a product search, I only see the cover. How do I get additional information on a title?
How do I determine if a specific title is available in a U.S. Borders store?
What is the status of my special order?
Does Borders offer any membership/discount programs?
How do I apply or follow up on my application for employment with Borders?
How do I contact an International Borders store?
How do I add a title to Borders.com?
How do I request a donation or sponsorship?

Still not finding what you are looking for? Then let us help! We welcome your questions and suggestions. Please contact us using the form below, make sure to provide as many details as you can. The more we know, the better we can meet your needs. If you prefer to phone or send a letter, please see the contact information at the bottom of this page. We'll respond to your inquiry/comments, usually within 24-48 hours. If you prefer to speak with us by phone, please call our customer service center at 800.770.7811. Customers outside of the U.S. may contact us at 615.287.1704.