frequently asked questions

About Management Positions
(Stores Management, Field-Based Support, Paperchase, and Home Office Positions)

I submitted my resume online. How do I make sure it was received and find out the next steps in the process?
Due to the high volume of resumes received we are unable to personally contact every applicant. If you received a confirmation notice thanking you for submitting your resume, then your resume was received and is active in our database. Once your resume is in our database, it is available to our Human Resources department. Should your experience and qualifications match an available position, a representative from our Human Resources department or a member of the Field Leadership team will contact you to discuss next steps.

I forgot my username and/or password.
Unfortunately, we are unable to reset your username and/or password. If this occurs, please resubmit your information.

I submitted my resume a few months ago and some of my experience has changed. Can I update my profile?
Yes. When you originally submitted your resume you were asked to create a username and password. Use this information to log in to your profile and make changes. Also, if you forget your username and/or password we are unable to reset them. If this occurs, please resubmit your information.

I'm interested in a management position at a new store that is coming to my area but I do not see any positions available for that location. What should I do?
Please submit your resume into our database. Should your experience and qualifications match an available position, a representative from our Human Resources department or a member of the Field Leadership team will contact you to arrange an interview once the recruiting process begins for that new location.

About Borders Store Positions
(Supervisors, Sellers and Cashiers)

I just completed my application online. Will I receive an e-mail notice when the store has received it?
Yes, you will receive a confirmation email in response to your completed online application. The store will contact you if there is interest in scheduling an interview.

I have already submitted my application, but I'd like to make changes to it. Is that possible?
No. Once submitted, you are unable to view or make any changes to your application. If you have significant changes we recommend that you re-apply. Otherwise, should you be contacted for an interview, inform your interviewer of your updated information.

I was only able to select one location to submit my application but I would like to be considered for any store in my area. Do I need to fill out additional applications to be considered for other locations?
No. Initially, your application will only go to the store that you originally designated. However, after 14 days, if that store has not taken any action on it, your application will be released to all stores within a 30-mile radius of the initial store.

Why is my Social Security Number required to apply?
Like many employers who receive hundreds of applications over short periods of time, Borders uses the Social Security number as a unique identifier for tracking applicants. You will find that many employers require this information both on hard-copy applications as well as through use of online resources. When used electronically, the Social Security number data is encrypted for security purposes.

I'm interested in working at a new store that is coming to my area but when I enter the zip code, that store isn't an option. What should I do?
We add our new stores to the online application once we are actively recruiting for that location. The typical recruiting timeline for a new store is approximately 2-3 months prior to the estimated opening date.

I am interested in working at a Borders International location. How can I apply?
Please see the application process for the country you are interested in below:

• United Kingdom: Visit our Jobs section on our web site to apply online.
• Australia: E-mail your resume to positions@bordersgroupinc.com.Please indicate your position and location of interest.
• Singapore and New Zealand: Please contact the store directly for more information on employment and our application process.

About Waldenbooks, Borders Outlet, Borders Express and Borders Airport Store Positions
(Bookseller and Seasonal Employment)

Can I apply online for a position at one of these stores?
No. Currently our online application is only available for our Borders Superstores. On our How To Apply page, you may, however, print an employment application and submit it to the store that interests you.

Other Employment-Related Questions
How old do you have to be to work at Borders Group?
Generally speaking, we seek to hire individuals who have completed high school and/or are at least 18 years of age. However, some stores may at times consider applicants who are still in high school or under 18. We comply with all state laws and policies regarding age requirements for hiring.

I submitted a resume online for a store management position, but I'm also interested in applying for a supervisor position. Do I need to fill out an online application too?
Yes. We utilize two systems to accept applicant information. One is for hourly positions in our stores, such as supervisors, sellers and cashiers. This system allows applicants to complete our application online. The completed applications are routed to the designated store. The other system is for positions at our corporate office and store management positions. In lieu of an application, applicants are asked to submit resumes into our database. All resumes are then accessible to Human Resources and members of the Field Leadership team.

I heard Borders Group was chosen as a Featured Employer by the AARP. What does that mean?
AARP has identified Borders Group as a Featured Employer. Featured Employers are companies that have demonstrated a sincere interest in recruiting and retaining mature workers and have subsequently undergone AARP's application and vetting process. Throughout 2007, AARP will highlight and promote Borders in the press and in national publications as a company that welcomes applications from the 50+ population. In addition, Borders will also receive guidance from AARP on how to effectively recruit, manage and retain mature workers. You may read additional information at AARP's website.