accounts receivable customer service

If you have a question about the status of your account, an invoice, or a discrepancy with the payment amount you sent, simply use our Customer Inquiry Form and register your question.

Customer Inquiry Form
Why should you use this form?

At Borders, we believe this is a much more effective method of communicating with our corporate and institutional customers because it facilitates:

• Guaranteed Response Times: We commit to responding to you via email or phone within two business days.
  
• Automated Confirmation of Receipt: Once submitted, you will receive an automatic confirmation from our system notifying you that we have received your inquiry.
  
• Elimination of Telephone Tag: Email eliminates those time-consuming games of telephone tag between our Accounts Receivable department and our customers.
  
• Automatic Routing of Inquiries: Your questions are routed directly to the correct individual to facilitate faster resolution.
  
• Performance Measurement: This system will allow us to better serve our customers by compiling the types of questions, so we can help improve future performance.

If you would prefer not to use this form, you can still call our Accounts Receivable department at 877.254.9229. But please note that the Customer Inquiry form is our preferred method of communication, and therefore if you register an inquiry by phone, we cannot guarantee you will speak to a live person or that we will resolve that inquiry within two business days.